Effective date: August 7, 2026
Information we collect
When you request a quote, we may collect pickup and delivery locations, vehicle details, timing preferences, your name, phone number, email address, preferred contact method, comments, and your consent choices. When you contact us, we collect the information included in your message.
We may also collect limited technical information such as an IP-derived security identifier, browser and device information, request timestamps, and website usage data used for security, performance, and analytics.
How we use information
- Prepare and respond to vehicle shipping quote requests.
- Coordinate requested transportation services and customer communication.
- Operate, secure, troubleshoot, and improve the website.
- Detect spam, abuse, and unauthorized access.
- Comply with legal obligations and resolve disputes.
SMS and communication consent
SMS consent is optional, is not preselected, and is not a condition of purchase. If you opt in, message frequency varies and message and data rates may apply. Reply STOP to opt out and HELP for help. We do not sell or share SMS consent with third parties for their independent marketing.
How information is shared
Information may be shared with staff, service providers supporting hosting, databases, email, analytics, security, and transportation coordination, and carriers or other parties involved in a requested shipment. We may also disclose information when required by law or to protect customers, the company, or others.
Retention and security
We retain information only as long as reasonably needed for the purposes described here, business records, dispute resolution, and legal compliance. We use access controls, encryption in transit, server-side validation, activity logs, and other safeguards, but no online system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete certain personal information, subject to legal and operational exceptions. You may opt out of SMS at any time and can use browser settings or the cookie controls described in our Cookie Policy.
Contact
Privacy questions or requests can be sent to support@shipwithea.com or through the Contact Us page.
Policy changes
We may update this policy as services, laws, or technology change. The effective date will be updated when material revisions are posted.